Integration Journey
1. Discovery Phase
Initial Contact: Raise integration request via customer account manager
Discovery Call: Conducted with:
Access EPOS Product Team
Representative from integrating product
Customer stakeholder (if appropriate)
Outcomes:
Product understanding established
Integration expectations defined
Technical approach agreed
Commercial considerations identified
2. Documentation & Commercial Phase
Technical Documentation: EPOS Product Team shares:
API documentation
Test cases
Integration guides
Legal Requirements:
Non-Disclosure Agreement (NDA) must be signed - this will be shared via Docusign
NDA required before test environment access granted
Commercial Discussion: If partnership agreement required:
Contact: introduction will be made via the Epos Product Team
Partnership terms negotiation
Licensing arrangements
3. Technical Development Phase
Initial Technical Call:
Review documentation with EPOS Product Team
Clarify technical queries
Discuss integration approach
Ongoing Support:
Contact: [email protected]
Additional calls arranged as required
Technical guidance throughout development
Test Environment Access:
Credentials provided after NDA signature
Test environment details shared separately
Sandbox environment for development and testing
4. Technical Sign-Off
Sign-Off Meeting:
Arranged when integration complete
Conducted with EPOS Product Team
Test cases executed and validated
Payloads captured for review
Success Criteria:
All test cases pass successfully
Payloads meet specification requirements
Error handling validated
Performance acceptable
Documentation:
Internal documentation created by EPOS Product Team
Supports ongoing support and customer setup
5. Handover to Professional Services
Professional Services Contact: [email protected]
Onboarding Process:
Customer onboarding procedures outlined
Configuration requirements documented
Setup information provided
Go-live planning
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