Professional Services

Professional Services Team: [email protected]

Purpose:

• Customer onboarding procedures

• Implementation planning

• Configuration requirements

• Go-live support

When to Contact:

• After technical sign-off

• When preparing customer rollout

• For onboarding documentation

• Setup information requirements

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Important Reminders

Do Not Poll Endpoints The API is designed for event-driven integrations. Continuous polling of endpoints is not supported and may result in integration being restricted.

Operational Support Escalation End-customer operational issues must go through their existing support channels. Integration partners should not contact support directly on behalf of customers - customers should raise issues themselves, which support will handle and escalate to partners if needed.

Regional Availability API currently available in UK and Ireland only.

NDA Requirement Non-Disclosure Agreement must be signed before receiving:

• Test environment credentials

• Detailed technical documentation

• Access to development resources