Emergency Scenarios
Emergency Scenarios
For critical production issues affecting live customers:
Customer should contact their normal support channel first
Support team will assess and escalate appropriately
Integration partners will be contacted if integration-related
Important Reminders
Do Not Poll Endpoints The API is designed for event-driven integrations. Continuous polling of endpoints is not supported and may result in integration being restricted.
Operational Support Escalation End-customer operational issues must go through their existing support channels. Integration partners should not contact support directly on behalf of customers - customers should raise issues themselves, which support will handle and escalate to partners if needed.
Regional Availability API currently available in UK and Ireland only.
NDA Requirement Non-Disclosure Agreement must be signed before receiving:
Test environment credentials
Detailed technical documentation
Access to development resources
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