Integration Support

Integration Support

Primary Contact: [email protected]

Hours: 9am - 9pm (UK time), Monday to Friday

Purpose:

• Integration-related technical queries

• API behaviour questions

• Error troubleshooting

• Documentation clarifications

Response Time: Support team will create internal cases and respond according to issue severity.

Important: This support channel is for integration partners only. End-customer operational issues should be raised through existing customer support channels.

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Important Reminders

Do Not Poll Endpoints The API is designed for event-driven integrations. Continuous polling of endpoints is not supported and may result in integration being restricted.

Operational Support Escalation End-customer operational issues must go through their existing support channels. Integration partners should not contact support directly on behalf of customers - customers should raise issues themselves, which support will handle and escalate to partners if needed.

Regional Availability API currently available in UK and Ireland only.

NDA Requirement Non-Disclosure Agreement must be signed before receiving:

• Test environment credentials

• Detailed technical documentation

• Access to development resources